CUSTOMER CARE
Frequently asked questions
A guide to choosing, using and storing your pantry staples, with help for orders and delivery.
Shopping the pantry
Where should I start if I’m new here?
Start with something you already make. For breakfast, try coconut palm sugar in oats. For an afternoon snack, pair pistachios with Turkish apricots.
How does the Pantry Finder work?
Answer eight questions about your tastes, cooking habits and shopping priorities. You'll see your pantry pick, a flavor pairing and guidance on what to check before buying.
Where can I find recipes for my ingredients?
Open The Pantry Journal for recipes and ingredient guides. Start with the cinnamon oats, build your own trail mix or learn how to add crunch to a salad.
Ingredients & labels
How can I tell whether a product is organic?
Look for the word “organic” on the product page and packaging for the item you’re buying.
How do I check for added sweeteners?
Check the ingredient list for sweeteners. To see how much added sugar a serving contains, look for “Added Sugars” on the Nutrition Facts panel.
Where can I check allergen information?
Read the ingredient list and allergen statements on your current package. If you need more detail about shared equipment or a particular ingredient, contact us with the exact product name before choosing it.
Cooking & storage
What’s the difference between cooking salt and finishing salt?
Cooking salt seasons a dish as it cooks. Finishing salt goes on just before serving, where the crystals add little bursts of flavor and texture.
Should I soak dried apricots before baking?
Chop them as they are for chewy pieces in cookies. For softer fruit in a loaf, briefly soak them in warm water, then drain and pat dry before folding them into the batter.
How should I store an opened pouch?
Follow the storage instructions on the pack. If you transfer the contents to a jar, keep the product name, best-before date and lot code with it.
Orders & support
When does my order qualify for free shipping?
U.S. orders of $35 or more qualify for free shipping. You can check the shipping total for your address at checkout.
Can I change my delivery address after ordering?
Contact us as soon as possible with your order number and corrected address. We'll check whether there's still time to update the shipment.
What should I do if an item arrives damaged or incorrect?
Send us your order number, the item name and a photo of the issue. Keep the packaging so you can share the lot code if needed.